The Consumers’ Association wants Viaplay to compensate its customers. This became clear last night in an episode of Kassa. In addition to the Association, the Netherlands Authority for the Consumer & Market (ACM) is now also involved in the case.
Viaplay is supposed to come up with a compensation proposal within a week. In any case, it is time for the streaming service to acknowledge the problems of its customers.
Money back from Viaplay?
Since March this year, Viaplay has been the streaming service in our country for Formula 1. The Swedish company says so itself, by the way, and makes customers a lot of nice promises in the meantime. For example, the streaming service guarantees a Full HD quality. A guarantee it clearly cannot keep. The streaming service is faced with an incredible number of complaints about poor image quality and jamming streams. Something that Viaplay, it became clear last night, seems to take anything but seriously.
Reason enough for the Consumers’ Association and the Consumer and Market Authority to intervene. The two parties believe that Viaplay does not give its customers what they pay for and demand compensation. It is not yet clear exactly what this will look like, but there is a good chance that you will get your money back or pay less.
The company behind the streaming service has a week to come up with a solution.
Little response, nasty attitude
It was already somewhat known, but last night’s episode of Kassa made it even clearer. Viaplay doesn’t have the best reputation when it comes to customer friendliness. The streaming service mainly blames the problems with its streams on the customer. It is therefore not surprising that the company has a score of 1.2 on Trustpilot. That is the result of no less than 5671 reviews.
The complaints from viewers are mainly about the poor quality of the streams, but also certainly about the customer friendliness of the Viaplay.